Changed your mind? You can return any unused item in its original packaging within 30 days of delivery.
How to return an item
- Email zavonext@gmail.com with your order number and the item you'd like to return.
- We'll reply within 2 business days with the return address and instructions.
- Once the item arrives and we've checked it, we refund the price you paid to your original payment method within 5 business days.
Return postage
For change-of-mind returns, you pay the return postage. If an item is faulty, damaged or not as described, we cover the cost, and you don't need to send it back until we've agreed the best fix with you.
Faulty or damaged items
Email us a photo and your order number. We'll offer a replacement or a full refund, whichever you prefer.
Items we can't take back
For hygiene reasons we can't accept change-of-mind returns on used pillows, towels or items that have been slept on. This never affects your rights if an item is faulty.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.